Refund and Subscription Policy
Last updated: May 29, 2026
This page explains how subscriptions, cancellations, and refund requests should be handled for Versentily plans.
Subscriptions
Paid subscriptions renew automatically until cancelled. Access continues through the end of the billing period unless a payment fails or an account is restricted for policy reasons.
Cancellations
You can cancel future renewal from the billing area once payments are active. Cancellation stops the next renewal but does not automatically remove existing published pages or projects.
Refunds
Refund requests are reviewed case by case. Refunds are generally not issued for completed render usage, downloaded files, or elapsed subscription time, but we will review duplicate payments, billing errors, and service-impacting failures.
Render Failures
If a render fails because of a platform issue, retry the render first. If repeated failures prevent reasonable use of the service, contact support with the project title and account email.
Contact
Billing questions can be sent to support@versentily.com.